Orders
Can I modify or cancel my order?
Once your order is confirmed, we can’t guarantee changes or cancellations.
That said, if it hasn’t shipped yet, reach out quickly on our contact page — we’ll do our best.
Can I exchange my order?
We don’t offer direct exchanges.
If you need a different size or item, just return your order and place a new one once your return is confirmed.
Shipping methods
We ship across Europe with trusted carriers.
Available options, delivery times and fees are shown at checkout based on your shipping address.
Shipping costs
Delivery fees depend on your location and the shipping method.
They’re automatically calculated at checkout.
Delivery times
We do our best to ship quickly — but .wav is still a small independent label.
Estimated delivery times are shown at checkout.
Track my order
Once shipped, you’ll receive a tracking link by email.
You can also track your order through the Shop Pay app, if you used it at checkout.
Shipping zones
Right now, we ship across Europe.
But our goal is to reach everyone — we’re working on it.
Products
Size guide
A size guide is available on each product page.
Make sure to check it before ordering.
You can find all details on our Size guide
Product quality
We don’t make much, but we make it right.
Every piece is crafted with care, using high-quality materials chosen for durability and comfort.
Product origin
All our products are made in Europe.
Exact details are listed on each product page.
Product availability
We produce in limited quantities.
If an item is sold out, it may not restock.
Product care
Each piece is made to last.
Care details are listed on the product page — follow them closely, your clothes will thank you.
Our design process
Every piece is designed in-house.
Ben, our co-founder and designer, handles everything — from first sketch to final touch.
Payment
Payment methods
We accept Visa, Mastercard, Amex, as well as Apple Pay, Shop Pay, and Revolut Pay.
Pay in instalments
Interest-free instalment payments are available with Klarna (if eligible).
The option will appear at checkout if available.
Using a promo code
You can enter your promo code at checkout in the field provided.
Discounts cannot be combined.
Payment declined
If your payment was declined, double-check your details or contact your bank.
You can also try a different payment method.
Applicable taxes
All orders include local VAT when required.
No hidden fees on delivery.
Abroad transaction fees
If you're ordering from abroad, your bank may charge currency conversion or international fees.
This is beyond our control.
Returns & Refunds
Make a return
You have 30 days after delivery to return an item, as long as it’s unworn and in perfect condition.
You’ll find the return link directly in the "My Orders" section of your account.
Need help? Reach out on our contact page.
Return shipping fees
Returns are possible, but a €6.95 fee applies — it will be deducted from your refund.
Thanks for understanding.
Getting a refund
Once your return is received and approved, your refund will be processed to your original payment method — within 30 days max.
You’ll get an email confirmation as soon as it’s done.
Privacy
Use of personal data
We only collect what’s needed to process your order and improve your experience on the site.
You can find more details on our Privacy policy page.
Use of cookies
We use cookies to keep the site running smoothly, track performance, and enhance your experience (like remembering what’s in your cart).
You can manage your preferences at any time.